Know Your Customer (KYC) Policy

1. Purpose

As part of our commitment to preventing fraud, money laundering and other financial crime — described further in our AML Policy — Vertex Trading E-Commerce LLC maintains a Know Your Customer (KYC) process to verify the identity and legitimacy of prospective and existing clients before providing Services or accepting payment.

2. When KYC Applies

KYC checks are applied before we enter into a signed service agreement or Order, and may be refreshed periodically during an ongoing relationship, particularly for higher-value or long-term engagements, or where a client's circumstances materially change (e.g. change of ownership, payment method, or contracting entity).

3. Information We Collect

Depending on the nature and risk level of the engagement, we may request:

• For businesses: legal company name, registration number, registered address, proof of incorporation, and identification of beneficial owners and authorized signatories;
• For individuals: full legal name, government-issued photo identification, and proof of address;
• Business details such as industry, website, and a description of the goods or services the client provides;
• Source of funds information for the payment of our fees, particularly for large or unusual transactions;
• Confirmation of authority for the individual signing the Order on behalf of the contracting entity.

4. Verification Process

We verify the information provided using a combination of document review, publicly available company registry checks, and, where appropriate, third-party identity verification and sanctions/PEP screening tools. We may request additional documentation or clarification where information provided is incomplete, inconsistent, or raises risk concerns.

5. Enhanced Due Diligence

Certain clients or engagements may require enhanced due diligence, including but not limited to clients based in higher-risk jurisdictions, clients whose beneficial owners are politically exposed persons (PEPs), engagements involving unusually large payments relative to the scope of work, or engagements where the source of funds is unclear. Enhanced due diligence may include senior management approval before onboarding, more frequent relationship reviews, and closer monitoring of payment activity.

6. Declining or Terminating a Relationship

We reserve the right to decline to onboard a prospective client, or to terminate an existing engagement, where we are unable to complete satisfactory identity verification, where information provided appears false or misleading, or where a client or its beneficial owners are identified on a sanctions or watch list.

7. Data Protection

Information collected for KYC purposes is handled in accordance with our Privacy Policy and is used solely for verification, compliance and legitimate business purposes. Access to KYC records is restricted to authorized personnel.

8. Record Retention

KYC records are retained for a minimum of five (5) years following the end of the client relationship, or longer where required by applicable law, consistent with our AML Policy.

9. Client Cooperation

Clients agree to provide accurate, complete and up-to-date information for KYC purposes and to promptly notify us of any material changes (such as a change in beneficial ownership or contracting entity) that would affect the information previously provided.

10. Contact

Questions about this KYC Policy or our onboarding process can be directed to info@vertextradingsllc.com.